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Terms of cooperation

These regulations specify the conditions for the execution of orders by Greenprint s.c. (hereinafter referred to as the Seller) and the company placing the order (hereinafter referred to as the Buyer or Ordering Party).

Contractor’s full details:
Greenprint s.c. Maciej Blok, Jacek Blok, Andrzej Blok
Perla 5a Street, 41-300 Dąbrowa Górnicza
NIP 6292480919, REGON 367616930

1. Orders are submitted in writing or electronically by accepting the pro forma document or the order document issued by the Seller. Orders can only be placed by persons authorized to place orders on behalf of the Buyer.
2. By placing an order, the Buyer agrees to issue a VAT invoice in an electronic version without the Buyer’s signature, unless he reserves otherwise.
3. A placed order may be canceled only with the consent of the Seller. In this case, the Buyer shall cover all costs incurred by the Seller in connection with the performance of the contract.

1. Orders up to EUR 250 net are payable in advance of the order being processed.
2. New customers are required to prepay for the first two orders and then they can apply for a standard 14-day payment period.
3. If the contract is carried out in batches, the Buyer covers the cost of delivery for each batch and receives an invoice for each delivered batch.
4. Filing a complaint or occurrence of disputes does not release the Buyer from the obligation to pay the amounts due to the Seller in a timely manner.
5. The Seller is responsible for the contract made only up to the value of the contract.
6. The Ordering Party who was entitled to issue an invoice with a VAT rate of 0% , however lost this right before issuing an invoice is obliged to pay the VAT due.

1. Decorations are made in accordance with the accepted visualization. The visualization presents a preview of the finished product and cannot be treated as its exact representation. The Buyer is obliged to check the visualization and make comments before accepting it. It is the Buyer who is responsible for accepting the visualization that contains errors.
2. The Buyer has the right to bring 2 free corrections to the visualization.
3. The Pantone scale colors shown in the visualization are approximate values. The Seller will make every effort to obtain the closest possible color. Still, the final color perception depends on many factors, such as the light in which the product is viewed, type of the product, the material and its color from which the product is made.
4. If the Buyer fails to provide Pantone colors, the color of the print shall be selected by the Seller. In this case, the non-compliance of the obtained color with the expectations of the Buyer cannot be the basis for a complaint.
5. The Ordering Party may order a decoration test. The cost of the trial is covered by the Buyer.
6. Any changes to the decorations after accepting the visualization or the trial print are possible only with the consent of the Seller and may be the subject to additional fees.
7. Orders are processed within 7-14 business days from the day of booking the payment and delivery of all necessary materials necessary to complete the order and accept the visualization. The Seller reserves the right to a longer lead time in the event of heavy orders.
8. The deadline given on the pro forma or order document is the approximate deadline for sending the order and assumes payment of the order and delivery of all necessary materials within 24 hours and acceptance of the visualization within 24 hours of its receipt by the Buyer.
9. In the case of prints made on goods entrusted by the Buyer, the Seller reserves the right to allocate up to 3% of the item (minimum 2 items) for production waste.
10. The Seller has the right to deliver 5% less or more of the ordered quantity of goods (minimum 2 items). The Buyer commits to accept the amount delivered and pay for it.
11. The Seller reserves the right to make changes to individual sizes of ordered products, but these changes may not exceed 10% of the ordered quantity of goods.
12. The Buyer is required to provide files according to the Seller’s requirements. Adaptation of the files that do not meet the requirements may involve additional fees of which the Buyer will be notified before performing the order.
File requirements can be found at greenprint.com.pl/en/przygotowanie-do-druku/
13. Decorating errors resulting from delivery of files that do not meet the Seller’s requirements cannot be the basis for a complaint.
14. The Seller is not responsible for temporary shortages of goods at suppliers.
15. Matrixes, positives films, embroidery programs and other materials made by the Seller to carry out the order remain the property of the Seller. The matrixes are not stored and their cost is added each time the order is resumed.

1. By default, the goods are sent by a transport company. The Ordering Party may also collect the goods by own transport.
2. The Seller shall not be liable for delays in deliveries on the part of transport companies which the Seller had no influence on.
3. In the event of visible damage (e.g. damage to cartons), the Buyer is obliged to record this fact on the waybill in the presence of the courier and to count the goods in the presence of the courier. The courier is required to draw up a proper report in duplicate – one for each party.
4. As standard, the goods are packed collectively in cartons. Other packaging methods are available for an additional fee.

1. Complaints shall only apply to goods classified as damaged or incompatible with the order, which has not been subjected to further modifications (e.g. decorating, processing).
2. The Seller shall not accept returns of goods in accordance with the order and undamaged.
3. All information about quantity or quality shortages must be reported to the Seller in writing or by e-mail within 7 days of receipt of the goods by the Buyer.
4. The cost of transporting the goods in complaint to the Seller’s headquarters shall be borne by the Ordering Party.
5. The deadline for considering the complaint is 7 days from receipt of all necessary information and delivery of the complained goods.

1. The Seller shall not be liable for delays caused by factors beyond the Seller’s control.
2. The Seller reserves the right not to accept or cancel the order if the Buyer is in arrears with payments for previous productions.
3. The technical data of the Seller’s products presented in the offer are consistent with the data provided by the manufacturer. The Seller is not responsible for any errors.
4. Photos of the presented products are illustrative. The Seller is not responsible for differences between product photos and actual products.
5. The Seller is not responsible for slight differences in shades within the ordered range.
6. The Ordering Party bears full responsibility for possessing copyrights to patterns of decorations ordered to the Seller. The Seller does not verify the decoration in terms of the use of copyrights. The Seller’s liability regarding copyrights to both the Buyer and any third parties is excluded.
7. The Buyer agrees that the Seller will use completed orders in his advertising materials on websites belonging to the Seller and at trade fairs. The Buyer agrees that the Seller will include information in his materials about the execution of the order placed by the Buyer.
8. The parties will endeavor to resolve any disputes arising out of the order. In the event of disagreement, disputes will be resolved by the court competent for the seat of the Seller.
9. In matters not covered by these regulations, the provisions of the Polish Civil Code shall apply.
10. The law applicable to orders placed with the Seller is the Polish law.
11. These regulations have been in force since April 18, 2020.

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